You may request a return within 30 days after delivery. A cover or set must be unused, unwashed and in its original packaging, with all included pieces. Please check dimensions, color and set contents before washing or using your purchase.
How to return a cover
- Email contact@whimsyduvet.com with your order number, the item and the reason for the return. For damage, an incorrect item or a quality concern, include a description and photos if available.
- Pack the complete item securely. Include your order number and contact email so we can identify your return. You may contact us first for assistance, or send your eligible return to the address below.
- Use a tracked return service and keep your proof of shipment.
Return address
WhimsyWorks LLC — Returns
23502 16TH AVE S APT 1203
DES MOINES WA 98198-8098
United States
Who pays return shipping?
We pay reasonable return shipping for a quality issue, an item we sent incorrectly or damage in transit. Contact us before paying for that return so we can arrange the appropriate return method. For a change of mind, an unsuitable size or another customer preference, you pay the return shipping cost.
There is no restocking fee. Original standard shipping charges are refundable when a return results from our error or a quality issue. For preference returns, the original shipping charge, if any, is not refunded. A free-shipping order will not have an outbound shipping fee deducted from its merchandise refund.
Inspection and refund timing
We inspect returns within 3–5 business days after receipt. Once the return is approved, we initiate a refund to the original payment method and send a confirmation. The time for funds to appear depends on your bank or payment provider. If a return does not meet the unused, unwashed and complete condition, we will explain the issue before deciding the outcome.
Damaged items and exchanges
Please let us know promptly if your item arrives damaged or is not what you ordered. Keep the packaging while we review the issue. We will work with you on a return, replacement or refund as appropriate. For a different size or color, request an eligible return and place a separate order for the option you want; availability may change.
Before dispatch
If you need to cancel, contact us promptly. We can cancel an order before dispatch; after dispatch, our return process applies. This policy does not limit rights that apply under consumer law.
Customer service: contact@whimsyduvet.com · 0000000000
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.